Company Name: Satin Haze LLC
Products Sold: Women’s Pajamas
- Return Policy
Satin Haze LLC is committed to providing customers with a convenient shopping experience. If you are not satisfied with your purchase of women’s pajamas, you can apply for a return in accordance with this return policy and applicable laws and regulations.
We accept returns of opened items. Even if you have opened the product packaging, you can contact us to apply for a return. To ensure a smooth return process, the product should be kept as intact as possible, with its original packaging and accessories.
- Return Deadline
Customers should submit a return request within 30 days of receiving the product.
Return requests submitted after 30 days may not be accepted unless applicable law provides for a longer return period or other non-waiveable consumer rights.
- How to Apply for a Return
If you need to return an item, please contact us first via customer service email:
Customer Service Email: garcia@satinhazellc.com
Please provide the following when applying:
Order number;
Name used when placing the order;
Contact email address;
Name of the item to be returned;
Reason for return;
If there is a problem with the item, please provide relevant photos or descriptions.
Please do not send the item back directly without receiving return instructions.
After confirming your return request, we will provide you with a specific return address and return instructions.
- Returning Opened Items
We accept returns of opened items that meet certain conditions.
However, returns may be restricted if the item has been visibly worn, used, washed, damaged, or cannot be resold due to customer reasons. For items with special hygiene or applicable legal requirements, we will process them in accordance with relevant laws.
- Item Problems
If the women’s pajamas you receive are damaged, defective, incorrect, or clearly inconsistent with your order, please contact us as soon as possible.
For issues confirmed to be within our responsibility, we will provide a return, exchange, or refund solution based on the specific circumstances.
- Return Shipping Costs
If the return is due to product quality issues, incorrect product selection, or damage during delivery, we will bear reasonable return shipping costs based on the specific circumstances.
If the return is solely due to personal preference, incorrect size selection, or other reasons not related to product quality, return shipping costs may be borne by the customer. Specific details will be confirmed by customer service.
- Return Processing
After the product is returned, we will inspect it.
Products meeting return requirements will enter the refund processing process. If the product does not meet the return conditions, we will contact the customer to explain the specific situation.
- Refund Method
Once the return is approved, the refund will usually be processed via the original payment method.
The actual arrival time depends on the processing speed of the payment institution, bank, or credit card issuer; therefore, the time it takes for the refund to appear in your account may vary.
- Return Address and Contact
Address: 7630 W Avalon Dr Phoenix, AZ 85033
Phone: 14256836325
Email: garcia@satinhazellc.com
Packages sent to addresses other than those specified by customer service may not be processed promptly.
- Consumer Legal Rights
This return policy does not restrict any non-waiveable legal rights that customers have under applicable consumer protection laws in their location.
If applicable law provides for additional rights to returns, refunds, or product quality guarantees, we will comply with the applicable laws.